J Buckle. 4th August 2012
Dear Mr Smart
I feel compelled to write to you to express my delight at the manner in which your sales team dealt with my recent sales enquiry.
I have to say that our recent purchase of a new Golf 1.6 TDI Match would not have occurred had it not been for the personal efforts of Richard Price-Jones, who dealt with our enquiry in a most professional manner.
Richard is obviously well versed in the importance of building a trusting relationship with a prospective customer and remained polite and friendly throughout the transaction, much of which, I hasten to add, was by telephone and yet, he was still able to deliver on all that he promised by finding us our preferred vehicle of choice and a deal to suit.
Richard clearly explained the purchasing options open to us without any obligation or pressure to buy, although much depended upon the resale value of our part exchange vehicle. Despite having to put more money into the new purchase than we had anticipated, the current deals that VW are running combined with a low APR and Richard’s own performance all turned out to be the deciding factors in closing the deal.
I am pleased to report that the whole experience has been most pleasing and that this has been mostly down to Richard. Richard is a credit to him self, to you and to Listers and his conduct through out the purchase is commendable.
I would be most grateful if you would pass on my sincere thanks to Richard for his assistance and may I also take this opportunity of thanking you personally for providing a first class customer service.
It now only remains for me to close by thanking you and your team every success for the future.
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