I write after receiving excellent service today

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Mr Harry Teather 9th August 2012

I write after receiving excellent service today from Mrs Sue Cole, your receptionist.

Yesterday when I booked my car in her telephone voice and manner made her memorable as she was so good and helpful.

When I brought my car in today she was the same and quickly had someone attend to my needs from the service department. I was trying to retrieve a semi-precious stone from a dash-board pocket. The service engineer quickly proved it wasn’t there.

However when I returned to reception Mrs Sue Cole advised me where I could get some replacement stones in Coventry. Such kindness to a customer is outstanding.

I left a very happy man with a fine impression of Mrs Sue Cole and your Dealership

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