Mr Harry Teather 9th August 2012
I write after receiving excellent service today from Mrs Sue Cole, your receptionist.
Yesterday when I booked my car in her telephone voice and manner made her memorable as she was so good and helpful.
When I brought my car in today she was the same and quickly had someone attend to my needs from the service department. I was trying to retrieve a semi-precious stone from a dash-board pocket. The service engineer quickly proved it wasn’t there.
However when I returned to reception Mrs Sue Cole advised me where I could get some replacement stones in Coventry. Such kindness to a customer is outstanding.
I left a very happy man with a fine impression of Mrs Sue Cole and your Dealership
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