Mr Hamilton 15th January 2014
I am pleased to say that my wife and I had a very positive experience at your Solihull showroom last week where we managed to purchase a second hand Civic.
We visited intending to research Honda as a brand and to test drive a Civic but due to the level of service we received, we left having purchased a car. This was largely due to the helpfulness and attitude displayed by Mark Scott - the sales executive we dealt with. He seemed genuinely interested in helping us and spent a long time with us ensuring we were happy with our choice - a very refreshing change compared to some of the other garages/showrooms we had visited that day. Both of us walked out saying that we thought he had been exceptionally helpful.
I have emailed Mark personally to thank him for his help and asked for him managers names so that I could copy them into this email.
Our thanks are also extended to Jamie Miller who helped to get the car on-site less than 24 hours later so we could have it before New Year - it was very much appreciated and only helped to cement our good impression of Honda.
Both of us are very pleased with our purchase - partly because of the car and partly because of the service we received. Thank you to you and your team.
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