H Cloke, 10 January 2014
I recently purchased a new Beetle from your Sales Executive, James Ricardo and felt it was important to write to you and pass on my positive feedback in order for James to be recognised.
Its been my first experience of a Volkswagen garage and indeed purchase of a Volkswagen vehicle, and having recently visited a number of your competitors on my search for a new car I have to say that Listers Volkswagen has by far provided the most highest levels of customer service.I would like to extend my personal thanks to James he has continually gone out of his way to provide a personable and extremely high level of customer service even calling me to update me on his day off (on more than one occasion) and find me the absolute car I was looking for. Unlike some Sales Executives at your competitors I really found that James listened to me and what my requirements for a vehicle were, was very honest and most impressively secured my vehicle for me to collect on Christmas Eve a fantastic early present to myself for Christmas!
I have and will continue to recommend Listers Volkswagen to my friends and family and will advise them to see James.
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