'We have purchased many cars in the past but this was the most relaxed experience to date'

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Mrs Carpenter - 4th April 2014

*I felt I needed to express my feelings about the experience of buying my new Rav 4 Invincable. My husband walked into the showroom last week, with an interest of buying a new Rav 4 and was approached by Lauren Smith. This led to me also visiting later in the week. To cut a long story short, we did purchase the car with the help of Lauren.

I just wanted to say how professional and courteous we found Lauren to be. We felt we had made a friend at the end of the experience. She is a very genuine person, with an interest in her clients and certainly knows her job inside out. She has not asked me to contact you, but only that I asked for your e-mail address.

We have purchased many cars in the past but this was the most relaxed experience to date. Please thank your other staff on our behalf for all being so friendly, especially Peter Kay (Paul Aspley) who made us laugh and the lovely lady who kept us topped up with the lovely cappuccinos.*

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