I would like to compliment the team on the excellent customer service I received at the Coventry branch today. It’s all too easy at times to complain and explicitly detail our negative experiences - which I’m sure most of us have done! However, I rarely feel the desire to congratulate excellence.
From the moment I arrived I was greeted by a very pleasant young man who directed me to the parking area and reception, I was barely in the building when a man collected my keys and asked me to report to reception.
My interaction with all of the staff ,and there are too many to mention, was an absolute pleasure, they were very respectful, courteous and efficient. I recognise that embedding this culture is not easy and the pleasing thing is it wasn’t one member of staff but the 7 that assisted me.
This excellent customer service is obviously driven from the top and must be very important to your company - and I thank you.
This was my first visit to your branch and certainly won’t be my last!