Following collection of my wife’s New Evoque last week , by the way which she loves , I just wanted to express my pleasure at the way our whole enquiry was handled from start to finish by our salesman Lloyd – a young man who no doubt is just starting out in his career . Having spent over 20 years in the Motor Trade myself ( including several as Sales Manager’s for Listers ) I have found customers are only too keen to write and complain , so I thought I would take the time to actually praise Lloyd who was always professional , helpful and informative from the time of the initial order right through to the collection date , keeping us informed of progress at various stages. We both feel our enquiry was handled impeccably and in such a cheery manner that the whole process was a joy from start to finish and totally put my wife at ease which is something I can not say for her previous dealings with Mercedes . Can I also commend Karl the Business Manager who , bearing in mind what I do for a living versus the need to promote value added Products that his job entails , did so without being pushy and came back to me with very fair prices .
This is the first time that I have ever felt compelled to write such a letter of praise and would like both parties , Lloyd and Karl , to be commended for their efforts