Mr Hall, 22nd May, 2016
You recently serviced my Passat Alltrack. I have to say that the level of service I have received from yourselves has been exceptional. I phoned you on the Monday and the chap I spoke to was very helpful and fitted me in quickly for the service on the Friday, offering me a courtesy car too. I arrived on the Friday and I was dealt with quickly and efficiently by your service representative and supplied with a new Passat Alltrack, I expected just a Polo as a courtesy car. I was called on the day and fully updated and when the part couldn’t be obtained that day you kindly offered me the option of keeping the courtesy car until the following day.
I have used other Volkswagen dealers in Birmingham twice previously as I work nearby, however the service there was very poor on both occasions, and have previously owned Mercedes and the service from them was not as good as yourselves.
Overall I am extremely happy with the service I received from Listers Worcester and will only use yourselves now for work on my car.
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