Discretionary Commission Arrangement Lender

Helpful links for our finance customers

Discretionary Commission Arrangements (DCA)

If you purchased your vehicle using a motor finance agreement with a lender following an introduction by Listers Group, your agreement might have been subject to a discretionary commission arrangement (DCA). The Financial Conduct Authority is conducting a review on the use of DCA, further information on which can be found on the FCA Car finance complaints website.

In order to make a query, or register a complaint, regarding your finance agreement and DCA, please contact the responsible lender directly. Details of your lender can be found on your finance agreement.

If you require information around your vehicle purchases in order to raise a DCA enquiry with the lender, please email discretionarycommission@listers.co.uk and we will endeavour to provide you the information.

We will require the following information prior to being able to release any information

  1. Request must come from account holder, we will only be able to release information to the main account holder
  2. Current address details
  3. Address details at the time(s) of vehicle purchase(s)
  4. Name of dealerships(s) where possible
  5. Registration number(s) where possible

If you wish to raise an enquiry around Discretionary Commission Arrangements with the lender, please find below the relevant contact details provided by the lenders we work with.

BMW Financial Services (including MINI) and Alphera Financial Services


BMW Financial Services

MINI ContactPage

Honda Finance Europe

hfe.customerservice@honda-eu.com Honda Contact Page

Black Horse Finance (Including Jaguar Land Rover Finance and Isuzu Finance)

Black Horse Commission Checker

Black Horse Complaints Form

Mercedes-Benz & SMART Financial Services


Mercedes-Benz Contact Page

Toyota & Lexus Financial Services


Volkswagen Financial Services (Audi, Porsche, SEAT, Škoda, Volkswagen, Volkswagen Commercial Vehicles)


VWFS Discretionary Commission

Santander Consumer Finance (including Volvo Car Financial Services pre 2021)

Santander Consumer Finance Discretionary Commission Arrangement Complaints

For further information on our complaints procedure please visit our complaints procedure page.