FCA Authorisation and Regulation

Details of our FCA Authorisation and Regulated status

Our Regulated Status

The Financial Conduct Authority is the independent watchdog that regulates financial services. Please use this information to decide if our services are right for you. All finance and insurance products are optional.

Listers Group Limited is authorised and regulated by the Financial Conduct Authority for credit related regulated activities and insurance distribution activities. The FCA Register number is 311543. Falcon of Hull and Lincolnshire Limited trading as Listers Mercedes-Benz, FCA Register Number 403914 and Listers Hull Limited trading as Porsche Centre Hull, FCA Register Number 917301 are Appointed Representatives of the Listers Group Limited, who is authorised and regulated by the Financial Conduct Authority.

Listers Hull Limited trading as Porsche Centre Hull is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Listers Hull Limited to act as an agent on behalf of the insurer for insurance distribution activities only.

You can check the above information on the FCA Register by visiting the FCA's website at https://register.fca.org.uk or by contacting the FCA contact centre on 0800 111678 (freephone) or 0300 500 8082.

Finance Agreements - Funding your vehicle purchase

Listers Group and its Appointed Representatives are Credit Brokers and not Credit Lenders. We are not independent as we have contractual relationships with a limited number of lenders. Our approach is to introduce you, in the first instance, to the relevant dealership manufacturer supporting finance company. If they are not able to make you a finance offer, where we are permitted to do so, we will submit a proposal to one of our independent finance providers. We do choose from a panel of lenders but do not conduct a market appraisal. Please contact us for a list of our finance providers.

In the event that none of our lenders are unable to provide credit, we will refer you to a broker to attempt to source credit for you. Note, however, the available terms from this broker may well be inferior to the two lenders we initially introduced to you.

We do not act on behalf of either the lender or the customer when making our introduction. We offer a non-advised service. We cannot advise or provide any recommendation. We will provide you with sufficient information on the lender’s financial products, but it is for you to decide whether the finance product you choose is right for you. The decision as to whether to enter into any credit agreement on the terms offered is yours.

Volvo New Vehicle Sales

We do not act on behalf of the lender regarding new Volvo vehicle sales and we do not receive any commission.

Mercedes Benz New Vehicle Sales

When arranging funding for the purchase of your Mercedes Benz, we act as a credit intermediary of Mercedes- Benz Financial Services UK Limited. They are the sole finance providers for the respective brand partner. If they are unable to make you an offer of finance, we will not be able to offer an alternative introduction to another lender. In this event, please speak with our sales team to discuss alternative options available.

Commission Disclosure

Consumer Credit

We do not charge you a fee for any of the financial services we provide. We will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing.

Commission arrangements with our lenders have been negotiated and agreed in advance and set by the Lender. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. The interest rate and/or APR offered to you may vary according to the age of the vehicle you purchase and/or the amount you borrow.

Consumer Hire

All lenders set their own policies regarding commission arrangements and typically the amount will be capped at a percentage of the tax list price of the vehicle or maybe pre-set but can vary and may impact the amount you pay. The higher the amount of commission, the more you will pay to hire your vehicle.

Your Right to Request Commission Amount

If you are an individual, sole trader or small partnership and we are arranging a credit agreement or a consumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income or likely amount that we will receive for arranging finance for you in good time before entering into the agreement.

If you would like us to disclose any potential commission prior to you entering into the agreement, please make your request to commissiondisclosurerequests@listers.co.uk. We do not charge you a fee for any of the financial services we provide.

Consumer Credit Complaints – all dealerships

In the first instance, please contact the Brand Manager at your dealership. If unavailable then telephone 01789 403800 or email us on complaints@listers.co.uk or write to the Group Finance & Insurance Compliance Manager, Listers Group Limited, Othello House, Stratford Business & Technology Park, Banbury Road, Stratford-upon-Avon CV37 7GY. We will endeavour to resolve your complaint within 3 working days; if we are unable to achieve this to your satisfaction, we will then follow our internal complaints procedure. Please click here for a copy of our complaints procedure.

Insurance Complaints – Porsche Centre Hull

Please contact Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk. They will endeavour to resolve your complaint within 3 working days; if they are unable to achieve this to your satisfaction, they will then follow their internal complaints procedure.

Listers Hull Limited Status Disclosure

Listers Group Limited & Falcon of Hull & Lincolnshire Limited Status Disclosure