FCA Authorisation and Regulation

Details of our FCA Authorisation and Regulated status

Our Regulated Status

The Financial Conduct Authority is the independent watchdog that regulates financial services. Please use this information to decide if our services are right for you. All finance and insurance products are optional.

Listers Group Limited is authorised and regulated by the Financial Conduct Authority for credit related regulated activities and insurance distribution activities. The FCA Register number is 311543. Falcon of Hull and Lincolnshire Limited trading as Listers Mercedes-Benz, FCA Register Number 403914 and Listers Hull Limited trading as Porsche Centre Hull, FCA Register Number 917301 are Appointed Representatives of the Listers Group Limited, who is authorised and regulated by the Financial Conduct Authority.

Listers Hull Limited trading as Porsche Centre Hull is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Listers Hull Limited to act as an agent on behalf of the insurer for insurance distribution activities only.

You can check the above information on the FCA Register by visiting the FCA's website at https://register.fca.org.uk or by contacting the FCA contact centre on 0800 111678 (freephone) or 0300 500 8082.

Consumer Credit Disclosure

Listers Group and its Appointed Representatives are Credit Brokers and not Credit Lenders. We are not independent as we have contractual relationships with a limited number of lenders. Our approach is to introduce you, in the first instance, to the relevant dealership manufacturer supporting finance company. If they are not able to make you a finance offer, we will submit a proposal to our independent finance provider (Black Horse Finance). We do not conduct a market appraisal and we do not choose from a panel of lenders. In the event that both lenders are unable to provide credit, we will refer you to a broker to attempt to source credit for you. Note however, the available terms from this broker may well be inferior to the two lenders we initially introduced to you.

We act on the lenders behalf as an agent when making this introduction. We offer a non-advised service. We cannot advise or provide any recommendation We will provide you with sufficient information on the lender’s financial products, but it is for you to decide whether the finance product you choose is right for you. The decision as to whether to enter into any credit agreement on the terms offered is yours.

Commission Disclosure

We will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement.

If you are an individual, sole trader or small partnership and we are arranging a credit agreement or a consumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you would like us to disclose any potential commission prior to you entering into the agreement, please make your request to commissiondisclosurerequests@listers.co.uk.

Our commission arrangements with our lenders have been negotiated and agreed in advance and set by the Lender. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. The interest rate and/or APR offered to you may vary according to the age of the vehicle you purchase and/or the amount you borrow.

Consumer Credit Complaints – all dealerships

In the first instance, please contact the Brand Manager at your dealership. If unavailable then telephone 01789 403800 or email us on complaints@listers.co.uk or write to the Group Finance & Insurance Compliance Manager, Listers Group Limited, Othello House, Stratford Business & Technology Park, Banbury Road, Stratford-upon-Avon CV37 7GY. We will endeavour to resolve your complaint within 3 working days; if we are unable to achieve this to your satisfaction, we will then follow our internal complaints procedure. Please click here for a copy of our complaints procedure.

Insurance Complaints – Porsche Centre Hull

Please contact Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk. They will endeavour to resolve your complaint within 3 working days; if they are unable to achieve this to your satisfaction, they will then follow they internal complaints procedure.

Listers Hull Limited Status Disclosure

Listers Group Limited & Falcon of Hull & Lincolnshire Limited Status Disclosure