Any information provided will be used and protected in accordance with current data protection legislation and any subsequent legislation as appropriate.
Our ICO registration numbers:
- Listers Group Limited: Z5872022
- Falcon of Hull and Lincolnshire Limited: Z6900877
Use of your personal information
- We keep our data privacy notice under regular review. This version was last updated on 29 November 2018. Historic versions can be obtained by contacting the Data Management Team (see below).
Who are we?
- Listers Group is made up of two legal entities and trade as the businesses listed below. Listers Group Ltd is the data controller (address below) and is engaged in the sales, service and repair of motor vehicles.
Data Protection is the responsibility of the Data Management Team. The contact details for which are:
Data Management Team
Listers Group Ltd
Business & Technology Park
or digitally via: listers.co.uk/update-our-records
What personal information do we collect and how?
- Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
- Names, addresses, telephone numbers, email addresses, vehicle details and, for finance and insurance agreements, date of birth, driving licence, financial information and employment information. For reasons of identification and security we may also need to take a copy of your passport.
- At special events, organised by us or on our behalf, notices will, if relevant be posted advising that filming and photography is in progress. If you do not wish to participate you may advise the hosts and they will oblige. Staying ‘in shot’ is considered consent.
- The personal data you provide to us directly, and any response we give, may be done so face-to-face, by telephone, email/social media, SMS/text, post or online/live chat.
- Data may also have been passed to us via a vehicle manufacturer/importer, finance provider, Motability Scheme or other third-party to which you have provided personal data and requested a response.
- Some telephone calls are recorded.
- CCTV is in use on our property.
- Except as set out below, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
Why do we need this information and under what legal basis do we process it?
- We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into, have entered into with you or are intending to enter into;
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; or
- Where we need to comply with a legal obligation.
- Generally, we do not rely on consent as a legal basis for processing your personal data although we will ask for your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
- More particularly, we will process your personal data in the following scenarios:
- Responding to enquiries and requests.
- Verifying the accuracy of the data we hold.
- Service and MOT schedules, workshop events, product recalls, warranty, surveys, competitions, promotions, referrals, special events, product launches, accessories, sales ownership schedules and buying patterns, or relating to vehicle safety or specification standards; for any of which direct marketing may be undertaken.
Identification and prevention of fraud.
- Recovery of debts.
- Bringing or defending of legal claims.
- Enhancement or modification or otherwise improvement of our services.
- Improvement in the safety and security of our customers, employees and third-parties for whom we have a duty of care.
- Finance and insurance products and services proposals, which may include multiple applications, some of the administration process may be automated; this may impact your credit history.
- Specific communications for safety related recalls which may be processed by us on behalf of the manufacturer. In these circumstances we may ignore specific contact preferences if the recall is deemed to be in the vital interests of the vehicle owner/driver.
- Any ongoing communications beyond an enquiry are based on there being a relationship between you and Listers Group Ltd and that you would expect to be contacted to maintain the services stated.
- You have the right to choose to remove a contact preference at any point. Choosing to object or restrict how we may process the data or failing to provide the information we need may impact on our ability to provide the services detailed.
- We consider the ongoing communications for certain business purposes to include a duty of care as our failure to notify you of important events leading to the subsequent missing of those events may lead to, for example:
- the manufacturer warranty being invalidated.
- vehicle safety being compromised.
- the vehicle not being legally permitted to be driven.
- additional or excess charges being recognised.
- finance agreement residual values being recognised.
- removal of the vehicle from your possession due to the expiration of the finance agreement.
- We consider the ongoing communication necessary to maintain the relationship we have with you and promote our business and services in line with estimated ownership patterns.
- You may request alternative contact preferences for any data we send to vehicle manufacturer/importers without impacting the relationship between yourself and Listers Group Ltd.
- Further information:
- Recorded telephone calls are held for quality and training purposes.
- CCTV images are held for the purpose of crime prevention and/or detection.
- You may be offered the opportunity to have images of your vehicle handover posted to one of our social media outlets. Any images posted may be shared within the Listers Group but may be removed on request.
- By signing any order form relating to VAT-free vehicle sales you are giving consent to process personal data that may be classed as Special Category of Personal Data in order to fulfil a contract. Should you not wish for Listers to process this category of data, please do not sign the order form.
How long do we keep the data?
- We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
- Personal data collected as part of a vehicle sales enquiry which did not result in a purchase from Listers, and where no contact preferences are recorded is removed 180 days from when the data was collected, unless you request to defer the enquiry by stating a future contact date.
- Personal data collected that includes contact preferences is kept for as long as there is ongoing communication or when the right to remove, restrict, object has been actioned. In the absence of ongoing communication the personal data will be removed after 24 months of inactivity from when the contact preferences were collected.
- CCTV images are held for 30 days.
With whom do we share your data?
- We will share your personal data with:
- the vehicle manufacturer/importer, as a data controller, as part of our franchise agreement.
- Finance and insurance providers as a data controller.
- Third parties as data processors where we maintain control of the information’s use.
- Third parties as data processors where data is transferred to them on a project basis and they operate as per our instructions.
- No information is passed to any organisations that are not contractually engaged with Listers Group operations except to agencies for the matter of legal obligation, defence or for enforcement, payment of any fines, duties, tolls, congestion charges or other sums which become payable related to your use of vehicles registered to the Listers Group.
- Organisations to which we pass data that are outside of the European Economic Area are required to apply the same level of data protection as required by UK legislation. In addition to this, any data processed in the United States of America is done so by organisations registered with the EU-US Privacy Shield.
How do we secure and protect your personal data?
- We use appropriate technical and organisational measures to protect all data for which we are responsible against theft, destruction, damage, loss, manipulation or unauthorised access.
- We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- We are certified Cyber Essentials +.
Your Legal Rights
- Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. We are unable to make any guarantees about the third party’s system’s compatibility with the data we provide.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- If you wish to exercise any of the rights set out above, please contact our Data Management Team using the contact details above.
- You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
- We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
- We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. The address to contact them is:
Information Commissioner’s Office
- It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Listers Group companies
- Audi Authorised Repairer Birmingham
- Audi Birmingham
- Audi Coventry
- Audi Stratford
- Audi Worcester
- Lexus Cheltenham
- Lexus Coventry
- Lexus Lincoln
- Listers Audi
- Listers Audi Birmingham
- Listers Audi Coventry
- Listers Audi Stratford
- Listers Audi Worcester
- Listers BMW
- Listers BMW Boston
- Listers BMW King’s Lynn
- Listers Cupra
- Listers Honda Coventry
- Listers Honda Northampton
- Listers Honda Solihull
- Listers Honda Stratford
- Listers Jaguar Droitwich
- Listers Jaguar Solihull
- Listers Land Rover Droitwich
- Listers Land Rover Hereford
- Listers Land Rover Solihull
- Listers Lexus Cheltenham
- Listers Lexus Coventry
- Listers Lexus Lincoln
- Listers MINI
- Listers MINI Boston
- Listers MINI King’s Lynn
- Listers Paint & Body Centre Boston
- Listers Paint & Body Centre Coventry
- Listers Paint & Body Centre Droitwich
- Listers SEAT Coventry
- Listers SEAT Worcester
- Listers ŠKODA Banbury Service Centre
- Listers ŠKODA Coventry
- Listers Toyota Boston
- Listers Toyota Cheltenham
- Listers Toyota Coventry
- Listers Toyota Grantham
- Listers Toyota Lincoln
- Listers Toyota Nuneaton
- Listers Toyota Stratford
- Listers U
- Listers Van Centre
- Listers Van Centre Coventry
- Listers Van Centre Worcestershire
- Listers Volkswagen Banbury Service Centre
- Listers Volkswagen Commercial Vehicles
- Listers Volkswagen Commercial Vehicles Coventry
- Listers Volkswagen Commercial Vehicles Worcester
- Listers Volkswagen Commercial Vehicles Worcestershire
- Listers Volkswagen Coventry
- Listers Volkswagen Evesham
- Listers Volkswagen Leamington
- Listers Volkswagen Loughborough
- Listers Volkswagen Nuneaton
- Listers Volkswagen Stratford
- Listers Volkswagen Worcester
- Listers Volvo Worcester
- Mercedes-Benz of Boston
- Mercedes-Benz of Grimsby
- Mercedes-Benz of Hull
- Mercedes-Benz of Lincoln
- smart of Hull
- smart of Lincoln
Third-party data controllers and processor
The following list of data controllers and processor to whom we pass personal data have made their own privacy policies and/or notices available. These can be viewed using the links shown below:
These organisations are involved in customer contact on our behalf and/or nominated by the vehicle manufacturer/importer.
Listers Group website
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