Here to help

Listers understand throughout our lives, we all experience difficult circumstances where we might find ourselves needing some extra support

We know as a customer, you may require additional assistance during hard times, which could be due to illness, resilience, capabilities, or life events. This is why we’ve put measures in place at every dealership to ensure we meet each customer's specific needs.

According to the Financial Conduct Authority definition:

“A vulnerable customer is someone who, due to their personal circumstance, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.”

There will be times when we need to take extra steps to support you, whether that is short-term or long-term, these measures can include:

  • Providing written information in large print
  • Speaking clearly and explaining technical terms
  • Being patient and allowing extra time for communication and understanding
  • Offering longer demonstration drives
  • Allowing additional time to complete paperwork
  • Arranging for a support person to be present during negotiations and paperwork
  • Providing alternative payment options or financing arrangements

Our staff are here to help

All our staff have been fully trained to communicate, support and assist customers who may need it. If you feel like you need additional support, please let us know and we can tailor our service to you. 01789403858

Please note: If you are using this service, it may take up to two working days for a response.

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