Everything about this dealership is customer centred from the initial contact with reception, the sales agent Jack Hill and the financial advisor Steven Palmer all of whom are excellent ambassadors for Listers Jaguar Solihull. Once you step inside you are immediately treated like the most important customer and greeted with friendly smiles and unlimited hot or cold drinks. Having dealt previously with a Jaguar dealership in Tamworth, I chose to cancel my order because of miss-selling, I was amazed by the high standards of integrity, professionalism and no pressure selling. I was offered £1200 more trade in on my own vehicle than the previous dealership. In addition I was offered a finance package for the same monthly payments whereby I own the vehicle out right at the end of the loan period. The previous dealership were leasing me the vehicle and I would still owe over £13,000 if I wanted to purchase it!! Jack is personable, professional and nothing is two much trouble. Equally, Steve who arranged the finance explained everything in simple manner making me aware of all of the options, the additional packages available and sorted a finance deal to suit my needs. All in all a great customer experience and I would have no hesitation in highly recommending this dealership!