Car service and MOT: I was extremely happy with the customer service, particularly phone call updates on progress. That's very useful when you're getting on with your busy day and need to plan your time. The video sent to show their summary of the service was brilliant from a trust and confidence point of view. The pick up and collection was no problem at all and friendly. I didn't receive the valet was indicated, but that could be because of the rush to get my vehicle back to me in good time. I also had to chase for confirmation of my appointment (booked online and via email), but they're not exactly world shattering issues. Very good. Thank you.