There are a number of ways you can buy a car from Listers: you may visit a showroom, make a telephone order or make an email order. The method of purchase you choose determines the type of contract that is formed between you and Listers.
- If you buy in person from a representative of Listers at our business premises, for example in one of our showrooms, the contract you enter into will be referred to as an ‘on-premises contract’.
- If you buy in person from, or are addressed in person by, a representative of Listers but not at our business premises, or if the offer to purchase was not made at Listers’ business premises (even if the contract was concluded at our premises), the contract you enter into will be an ‘off-premises contract’.
- If you purchase a vehicle without ever dealing in person with a Listers representative, for example if you purchase a car online or over the telephone, then the contract you enter into will be known as a ‘distance contract’.
The type of contract you enter into has important implications for your rights as a purchaser. If you have any doubt over which of the above contracts you are entering into, please consult a member of our team.
Cancelling Your Contract
If you purchase a vehicle by way of an off-premises or distance contract, and subsequently decide the vehicle is not suitable, you will have 14 days from the receipt of the vehicle in which to notify us of your decision to cancel the contract. Once you have provided us with notification of cancellation, you must immediately cease use of the vehicle.
You can download a cancellation form which you can fill in and post to us to notify us. You are not obliged to use this form, but you must ensure that full details of your order are provided in your notification of cancellation. In order for your cancellation to be effective, notification of cancellation must be received by us by 5pm on the 14th day from and including the day you received your vehicle. Please note this policy does not apply to bespoke goods made to your specification. Returns in these circumstances are not accepted.
Return delivery of the vehicle will be your responsibility, unless we delivered the goods to you under an off-premises contract, or we have specifically offered to collect it. We may agree to provide a courier to collect the vehicle, but this will be at our discretion, and you will be required to pay for the service. You must return the vehicle as soon as possible, and in any event you must ensure that we receive the vehicle within 14 days of the date of cancellation in order for the cancellation to be effective.
Once we receive the returned vehicle from you, we will process your refund within 14 days, using the same payment method as the original transaction, unless agreed otherwise. This refund will include the original delivery costs, unless you selected an alternative delivery method, in which case you will be liable for the additional costs incurred. However, if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, Listers are entitled to make a deduction from the refund to account for any resulting diminishment in value. You are also responsible for the return delivery costs.