What to do in the event of a car accident

Our essential guide to what to do in a road traffic accident

With 17 million road traffic accidents taking place each year, it makes sense to be prepared. Listers care about the safety and well-being of its customers so we've come up with this helpful guide on what to do in the event of an accident. Spending a few moments familiarising yourself with these helpful pointers could save you time and inconvenience in the event of an accident.


You should always stop at the scene if you think that your accident has caused:

  • Injuries to people or domesticated animals
  • Damage to vehicles or roadside fixtures

Do you need the emergency services?

Call 999 immediately if:

  • Anyone involved is in need of medical attention (ask for an ambulance)
  • The road is blocked or damaged (ask for the police)
  • Someone leaves the scene without exchanging details (ask for the police)

Are there any witnesses?

  • Try and get the names, addresses and vehicle registrations of any witnesses

Exchange details with other drivers

  • All drivers involved in the accident must exchange details
  • Try to obtain the name, address, telephone numbers (the more the better), vehicle registration, insurance company and policy number of the other drivers involved
  • You should also provide this information about yourself

Ensure the details exchanged are accurate

  • You could offer a form of identification as a gesture of goodwill. Try to see identification from the other parties to ensure the details exchanged are accurate (i.e. driving licence)

A sketch now will save time later

  • Make a quick sketch at the scene of the accident and remember to include as many details as you can.
  • Make notes of street names, vehicle locations and directions of travel, skid marks, collision points etc (the more details the better)
  • When taking photos at the accident scene, take care near the road
  • Include things like weather conditions, street lighting, vehicle illumination etc
  • If you feel there are other details worth recording make a note at the scene. For example, if one of the drivers was using a mobile, eating or drinking.

It is important that you call us following the accident on 0345 872 9783. We can then help you to minimise any inconvenience caused by the accident from the outset.