Frequently asked questions

Your Motability questions answered

Can my daughter/son/friend drive the car for me?

You can have 2 named drivers on the car insurance and add a 3rd person for a small fee.

How do I know if I am eligible for a car under the Motability car scheme?

To be eligible to join the Motability scheme, you need to receive one of the following mobility allowances, and you must have at least 12 months’ award length remaining.

  • Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA)
  • Enhanced Rate Mobility Component of Personal Independence Payment ERMC PIP)
  • War Pensioners’ Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP)

Can I learn to drive in my Motability car?

If you’re eligible to join the Motability scheme, you can learn to drive in your Motability car at the age of 16. Any other drivers with provisional licences must be over 21 if you want them to drive your car, and you can only have one learner driver on your certificate of motor insurance at any one time.

Can I take a test drive?

When you call the dealership to make an appointment, they will run through your requirements and make recommendations on the cars available to test drive.

If the car requires any fitted adaptations, it may take up to 48 hours to arrange for a car to be available.

What do I need to bring along when I come to place an order?

When it comes to placing an order, you will need to bring:

  • Your Certificate of Entitlement (this is a letter from your benefits agency) to prove you are in receipt of the allowance.
  • A recent utility bill to prove your address. (i.e. gas, electricity, water bill, or bank statement)
  • Your driving licence. (if you will be the driver)
  • If you’re having a nominated driver, they will need to be present and have their driving licence. If they are unable to attend, they must complete a driver consent form.

What about my next car on the scheme?

You can order your next car three months before the end of your lease, but it’s a good idea to start thinking about your next vehicle a few months before.

Can one household have two customers on the Motability scheme?

There’s no restrictions to the number of Motability scheme cars within a household, as long as each individual applicant is in receipt of a qualifying mobility allowance and meet the eligibility criteria.

The customer’s allowance is used to cover the cost of the lease, so it is only possible to have one vehicle per customer.

Do you have vehicles on Motability that are less than my mobility allowance?

We have quite a few vehicles available on Motability that are less than your mobility allowance. You can view them here.