What to do if you've had a car accident?

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What to do in the event of a car accident.

There are 17 million road traffic accidents that take place each year and it can be quite stressful if you are involved in one. Familiarise yourself with the following helpful pointers which could save you time and further inconvenience in the event of an accident.


Although it may seem like the obvious thing to do, people can often feel overwhelmed by stress and panic. Always stop at the scene if your accident has caused injuries to people or domestic animals, including any damage to other vehicles or roadside fixtures.

Emergency services:

Call 999 immediately and ask for an ambulance if anyone is in need of medical attention, or ask for the police if the road is blocked or damaged, or if someone leaves the scene without exchanging details.

Exchange details:

All drivers involved in the accident must exchange details, such as names, addresses, telephone numbers, vehicle registrations, insurance companies and policy numbers. Ensure the details exchanged are accurate. This could be done by offering a form of identification. It can be a good idea to make a note of the scene, such as location, vehicles involved, collision details and even take photographs if safe to do so.


Try to get the names, addresses and vehicle registration numbers of any witnesses.

At Listers, our aim is to reduce the stress during an accident by providing a comprehensive range of services for our customers. We are on-hand to help our customers and it's best to keep our number safe in case you need us during an accident. Contact us on 0345 872 9783.

Accident Exchange:

Listers and the leading accident solutions company, Accident Exchange have teamed up to offer a variety of invaluable services. If you’ve been in an accident then contact us and we will offer the following:

  • Recover and take your vehicle to one of our Approved Bodyshops if it is legally undrivable.
  • Ensure only manufacturer-trained technicians repair your vehicle to the highest standards.
  • Ensure only genuine parts are used in the repair.
  • Provide you with a comparable vehicle.
  • Handle all your uninsured losses.
  • Handle any personal injury claim for you.

If the accident wasn’t your fault, we can also arrange for:

  • A replacement vehicle at no cost to yourself whilst repairs are taking place
  • A complimentary liaison service between your insurance company and the other party’s insurance company
  • Arrangement of personal injury compensation representation should you or any of your passengers have been injured.

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