S Singh, 22 May 2013
I have recently been in touch with you on a couple of occasions to assist me with getting an airbag fault sorted with my Passat from Listers Coventry, and I would like to take a moment and say a big thank you for your assistance. You and your team have provided me a very professional and special experience which I will highly recommend to friends, family and colleagues.
I have been working for an IT company for a very long time and understand the value of service delivery but let me tell you that your service has taught me a a lesson or two.
Please keep up the great work and look forward to dealing with you in the future.
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