I am writing to say that I am most impressed with the time and effort spent by the service team to try and resolve the matter.
Everyone involved has been terrific, and I have been kept informed at every stage. It is difficult to imagine a better service.
From the service department I should mention Andy Mucklin, I think Chris Lee has also been involved. Lee Park has been an absolute star; his expertise is beyond question, and he could not have been more helpful.
Thanks Also to Giles Etherington for his support.