Mr Smart 14th October 2013
As per your email I am writing to give you feedback following my recent purchase from your Northampton dealership.
I have to say my experience was fantastic; before we brought the car, a Honda wasn’t even on my list, but we wandered over to the showroom as we had been in a Ford dealership nearby. The welcome we received was great; as soon as we got to the forecourt Brad came over and said hello and asked if we needed any help; not at all pushy, he genuinely appeared to want to help us. Brad then introduced us to Tom Shakespeare and we dealt with Tom from then on.
Tom was a pleasure to deal with; he listening carefully to what we wanted and spent a lot of time searching around and helping us identify the right car for us. Tom kept in touch without being pushy until we agreed on a deal, he was then totally committed to getting the deal done and ensuring we fully understood everything and that he delivered on his promises. When we picked up the car Tom thoroughly walked us through all the controls and rang me today to ensure everything was OK.
I would readily recommend the Northampton dealership to friends, family and colleagues as a place to visit, unlike the Vauxhall dealership we visited where they showed very little interest in selling to us. If it hadn’t been for Tom demonstrating a real desire to do business with us I am not sure we would have brought the car, although I’m really pleased we did.
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