Mr Beniston 10th March 2014
I bought a car from Listers in Northampton and the salesman Tom Shakespear was extremely helpful and not at all pushy, he was keen to get our business but I felt he was open and fair.
Once we agreed the purchase everything was handled efficiently and the things that Tom promised would be done were done and the car was ready to be picked up at the time agreed.
On arriving home I noticed that the car did not have a rear parcel shelf and when I telephoned Tom he confirmed that in fact that there wasn’t one. Ten minutes later he rang back and said that he had found a second hand one we could have. There was no obligation to do that and I do appreciate it. I picked it up the next day, and although Tom was on a course that day the show room staff were helpful. Tom rang me the next day to check that I was happy.
Really pleased with the car and the service of the sales team and especially Tom.
I would definitely buy from Listers Honda Northampton again and will look later in the year when I am looking for a replacement for my wife’s car.
I had thought about a Honda before looking but visited three other show rooms on the Riverside estate before going to the Lister despite wandering about looking at cars nobody at any of these places approached us. Maybe that had something to do with the light rain, cold and it been Monday morning. Within a few minutes of looking around the cars at Listers the sales staff approached us.
Please pass on my thanks to the staff especially Tom.
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