Ms Jenny Kirton 21st August 2014
My old ‘03’ Honda Civic unexpectedly died on Saturday 26th July, the cause was diagnosed and confirmed on the following Wednesday to be head gasket failure. Having felt let-down by that garage, I went on the hunt via many car suppliers in the Coventry area for another vehicle. I am full time, self-employed Carer and my car is a tool: I need lost of space for equipment as well as ease of loading and unloading walking frames, wheelchairs etc. and ensure my clients can get in and out fairly easily. You would not believe the absolute lack of interest from the garages I went to.
On the brink of despair last Sunday, I wandered into your Honda showroom on London Road, Coventry and a young man acknowledged me immediately, came over to me, listened to my requirements and showed me one car which perfectly fitted my needs. This young man was Philip Clarke who showed enthusiastic care and understanding throughout this demonstration of the vehicle, let me test drive the car and brought his colleague, Ian Reddi over to discuss finance matters. Philip was so professional I was able to secure driving away my new (to me) Jazz on Tuesday morning of 5th August. I was so relieved to have encountered a salesperson of such professionalism who actually provided good old-fashioned service that I feel compelled to report my absolute satisfaction in his exemplary attitude to his Head Office for you to recognise the public’s appreciation of the calibre of your staff. Long may my association with this garage continue.
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