After 12 years of driving the same car, sadly it was time to say goodbye to what felt like a member of the family.
A lot has changed since we last bought a car and Mark was brilliant, guiding us through all the options available. Accompanying us on more than one test drive explaining everything as we went along, as well as entertain our 2 year old son who had joined us. Finally your help (and patience) was much appreciated adopting the vehicle to our requirements plus sorting all the paperwork out with DVLA.
In truth, we did go to another manufacturer’s dealership in King’s Lynn to compare cars and prices. The ‘same level’ car we test drove didn’t come close to the high quality of the BMW and the customer service wasn’t much better either. After leaving our details and requirements we were promised a finance quotation the next day… we’re still waiting! Not even a follow-up call to check we received it or to gain feedback from our test drive.
Now we know why we were the only customers in the showroom with only 2 members of (not very busy looking) staff.
Thank you once again Mark for your help, advice and patience! We’ll try not to leave it so long next time before we look to purchase our next car and from our experience, you’ll be the first person we go to!