I wanted to drop you a brief note of feedback based on my initial interactions with your admin and sales team at your Worcester Van centre.
I spoke with two different reception staff over the phone across two days, both were exceptionally professional, polite and prompt (apologies, I don’t recall the two ladies names)
I was passed onto Kevin Johnson in your sales team - overall excellent service, super responsive and completely keyed into my needs.
My enquiry was reasonably complex but Kevin understood my needs very quickly - the end result for Listers is that you have agreed the purchase of my California when I was all but resigned to selling the van privately and you have secured my business for the ordering of a pretty much top spec LWB, 4Motion T6 factory order.
Kevin was highly personable, open and appropriately honest throughout our negotiation (maybe 4/5 calls over the space of two days) - he is a credit to your team.
One great customer service touch that I thought was fantastic - your receptionist proactively ringing me during the day on Saturday to let me know that Kevin would be getting back to me (telephone tag session) but was in the middle of a busy period handling customers at the dealership. I have bought and sold more cars than I care to remember, I have never had this before - seemingly small but high impact touch of great service.
Listers is further away than my local Van Centre however if my interactions with your team continue in the above vein you will have customer loyalty from me.