S MacCallum. 10 July 2015
I feel that I really must get in touch with regard to James Cushing. I purchased my new Up! Yesterday after initially visiting on Sunday for a look at the VW brand. Firstly, James presented himself as an extremely helpful and knowledgable salesman. I use the term salesman lightly as I did not feel, as I usually do, sold an item. James was sensitive to my needs as a new customer, having never bought a new car before. His manner and aptitude was so remarkable that I made a decision to purchase there and then.
James did show me all the options and seemed as happy to deal with a used car as a new one.This is an utter delight and transforms my feeling about car sales! The outstanding and overall feeling I have about my important purchase is that James listened to what I wanted, explained every stage clearly, explained all my options and was patient and understanding when needs be.
The method of delivering joined up thinking and start to finish care is something I feel strongly about. At every stage of this purchase from viewing to driving away was magnifcantly handled. I know, from James professionalism I am in good hands.
This is my lasting impression of the whole experience, which is what will ensure I purchase my next car from Listers again.
The final comment that does need making is a lovely reveal of my new car under a cover! I love it! If that didnt make me feel special enough the beautiful bouquet of flowers from James did.
I felt quite tearful driving home!
Well done James and thank you.