Review by A Dixon. 20th January 2014.
Dear Charlotte (Service Advisor),
May I express my appreciation at the way you and your company dealt with the servicing of my car.
You arranged for a courtesy car (which turned out to be a brand new Polo with only some 40 miles on the clock) and although I gathered you don’t normally let out out courtesy cars on Saturdays, a car was immediately available as arranged. There was no charge, or it seems, any request to put back some fuel .
My car was delivered to you at about 9.20am today (Saturday) and you efficiently phoned at about 11.30am to say it was ready for collection. The servicing was done very professionally and the car was cleaned inside and out. It’s a shame about this wet weather!
It was very pleasant to have such a good service unlike my experience this week with a Mazda agent.
The car itself is a joy to drive, very comfortable, quiet, with well thought out controls and a very good DAB radio. BMW, Jaguar and Mazda could learn from VW on many points, from my experience! Incidentally, when I had the car, I had problems with the armrest not engaging the rachet. In fact as I have mentioned to your department previously, it needed the handbrake to be off so that the arm rest could go sufficiently low to engage the rachet before raising it to the necessary height. No problems now and I do appreciate the armrest, even if my wife prefers to drive without it!
Perhaps you would pass on my appreciation to your Manager?
Best wishes and well done.
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