"...An excellent customer service experience " - Listers Volkswagen Coventry

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Mr Thomas, 12 February 2014

Hi All,

I was really impressed by this dealership from the greeting as I left my car in the parking area by a member of staff who escorted me to reception and prepared a beverage for me whilst the receptionist located a Sales Executive and took me to him. The Sales presentation was also faultless. Overall an excellent experience that made me feel highly valued as a customer and the experience could be used as a model by any Sales organisation.

Well done Alan for carrying out the process so well and well done everybody for making this the normal level of service you deliver.

Kind regards

Mr Thomas

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