Mrs Wood - 20th December 2014
Unfortunately this morning Saturday 20/12/14 I discovered a puncture in the OSF tyre on my Toyota Auris. About 09:15am I arrived at the Reception for service and parts, I was greeted by a very pleasant lady and explained about my tyre. I was asked to take a seat and would I like a coffee. (Lovely coffee). Thank you.
About 15 mins later I was seen by a another lady who took my details and did advise that there would be quite a wait as they were busy. The wait didn’t matter to me because I was so very pleased that they were able to do what was required with my tyre and check another tyre that I had concerns about.
After a couple of hours and apologies for the wait, the tyre was repaired and the car washed.
I would like say what an excellent service from your staff on possibly one of your busiest Saturdays before Christmas, so brilliantly carried out and very professional too. Please pass on my very grateful thanks to your service team for getting my car back on the road and I wish you all a very Merry Christmas and a Happy New Year for 2015. Thank you all involved once again.
Mrs Wood (A Very, Very Satisfied Customer), Keep up the good work.
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