I just wanted to drop you a line to say Thank You for the great experience that we had in purchasing our new car from your dealership, from the initial telephone enquiry, through to collecting the car yesterday – a stunning Audi A5 Coupe.
We called the branch on Sunday and spoke to James Rees to book a test drive and by the time that we arrived at the site, a car was ready to take out straight away. The car that we were looking at was at Stratford, but James had already got the details and specification out ready for us so was able to tell us all about the car without us even seeing it. He answered all of our questions (myself and my husband being in the trade, there were many!) and his knowledge of the Audi product was amazing (as we were undecided on exactly which Audi model to go for).
His attention to detail and to our needs as a customer were superb and after visiting main agents in our local area, it made a refreshing change to deal with someone who was knowledgeable, friendly and was not “pushy” in any way, which is what put us off buying from nearer to home.
After dealing with Listers in our work life and knowing how the family run values remain despite how big the group has become, it made perfect sense for us to travel a little further to keep our business “in the family” so to speak and I am so glad that we did!
The service levels from the entire team at Coventry were exceeded, with obvious special mention to James again and we will most certainly be recommending Listers to anyone and everyone who is looking for a new car.
Thank you again, and please extend our thanks to James and your entire team. Their professionalism, knowledge, passion and how they conduct business is an absolute credit to both the Listers and Audi brand.
Mr & Mrs Deeming
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