Mr Phillips - 5th February 2015
Thank you for your email following my enquiry at Lexus Cheltenham when I started to research the possible purchase of a Lexus (having given my much enjoyed Audi Avant to my son).
This was my second experience of Listers having bought my wife’s Polo from Evesham VW in 2013. I was impressed by the business culture and customer service at Evesham and Lexus Cheltenham has not disappointed. The Reception staff do a great job and in the course of maybe four visits Alex Sinclaire was very professional and extremely helpful in responding patiently to all my questions about the IS300h, arranging a test drive and then a weekend loan car to resolve my wife’s concerns about seat comfort.
As a result my car has been ordered for March delivery. I also spent some time with Will Clarke to explore the finance options and again Will was very impressive in the way he dealt with my questions. I particularly needed to understand the PCB option as an alternative to my norm for a cash purchase.
In summary, I’m delighted to have started a customer relationship with Lexus Cheltenham and am looking forward to enjoying a Lexus for the first time.
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